DRINKSBOX KEY ACCOUNT SUPPLIER SUPPLEMENT
Supplement to the DrinksBox Supplier Terms | Last updated: 28/10/2026
1. ABOUT THIS SUPPLEMENT
1.1 This Supplement adds to our Supplier Terms. It allows us, as your agent, to sell your products to Key Accounts: larger trade customers (such as foodservice businesses, national accounts, regional pub and restaurant groups and buying groups) that we approve to buy a set range of products at Key Account Prices, whether for their own premises or for resale to their own customers. Key Accounts buy either on our Buyer Terms as supplemented by our Key Accounts Buyer Supplement, or under a separate agreement with us.
1.2 This Supplement applies only if you opt in, by accepting it on the supplier interface. It then forms part of your agreement with us under the Supplier Terms.
1.3 The Supplier Terms apply to Key Account Sales except as this Supplement provides. If there is a conflict in relation to Key Account Sales, this Supplement prevails. Words defined in the Supplier Terms have the same meaning in this Supplement. References in the Supplier Terms to customers, and to orders and sales on or through DrinksBox, include Key Accounts and Key Account Sales. In this Supplement:
End Customer: where a Key Account resells your products, a customer to whom it resells them.
Key Account: a trade buyer we have approved to buy under a Key Account Agreement.
Key Account Agreement: the terms on which a Key Account buys your products through us, being either our Buyer Terms as supplemented by our Key Account Buyer Supplement, or a separate agreement between us and that Key Account.
Key Account Discount: any discount from the Key Account Price we agree with a Key Account.
Key Account Products: your products that are available for Key Account Sales under clause 3.
Key Account Sale: a sale of Key Account Products to a Key Account under this Supplement.
Product File: the product and price file we give to Key Accounts that do not order on DrinksBox or through a system-to-system integration.
2. OUR ROLE
2.1 You appoint us as your agent to conclude Key Account Sales on your behalf with Key Accounts on the terms of their Key Account Agreements, in addition to our appointment under clause 3.4 of the Supplier Terms. As with platform sales, we act as your disclosed agent for the contract of sale and as undisclosed agent for VAT purposes, as described in clause 12.5 of the Supplier Terms.
2.2 Key Accounts may order on DrinksBox, through a system-to-system integration or by any other ordering route we agree with them. We place their orders with the Approved Warehouse on your behalf for delivery to the address the Key Account specifies, which may be the Key Account's own premises or an End Customer's premises. Your Approved Warehouse Authorisation applies to those orders. Each contract of sale is formed on dispatch from the Approved Warehouse and is between you and the Key Account.
2.3 You agree that Key Accounts may use your products at their own premises or resell them to End Customers, in each case at whatever price they choose. Neither you nor we have any contract with End Customers.
2.4 Key Account Agreements may differ from the Buyer Terms. We will give you a copy of the relevant standard Key Account Agreement on request.
3. KEY ACCOUNT PRODUCTS
3.1 We decide, with each Key Account or its head office, which of your products to make available to it and whether it can buy them by the case or by the bottle in mixed cases. We will ask you to load a Key Account Price for each such product, by the case or by the bottle as applicable, and you will not be able to sell that product to that Key Account until you have done so.
3.2 We may stop making available any Key Account Product at any time. We do not guarantee any volume of Key Account Sales.
3.3 You may withdraw a Key Account Product on at least 60 days' written notice. Orders placed before the withdrawal takes effect are not affected.
3.4 Clause 7.3 of the Supplier Terms (stock) applies to Key Account Products, taking into account any expected Key Account Sales volumes we tell you about. You must tell us promptly if a Key Account Product becomes unavailable.
4. PRICES
4.1 You set the price at which each of your products may be sold to each Key Account (its "Key Account Price") by loading it in the section of the supplier interface we provide for Key Account Sales. A Key Account Price is a Direct Price offered to a Key Account, and clauses 8.3 and 8.5 of the Supplier Terms apply to it, subject to this Supplement. Key Account Prices must include any duty, and are separate from, and not affected by, your other prices on DrinksBox.
4.2 Each Key Account pays the Key Account Price less any Key Account Discount. The Key Account Discount is funded entirely by us and does not reduce what we pay you.
4.3 You may decrease a Key Account Price at any time. You may increase the Key Account Price of a Key Account Product no more than once in any 12-month period, by giving us at least 30 days' written notice. A change applies to Key Account Sales only once it is shown to the Key Account, either on DrinksBox or through a system-to-system integration, or in the first Product File we issue after the change takes effect, which we will issue within 5 working days. Until then, the previous price applies. The limit on increases does not apply to an increase that only passes on a change in alcohol duty or any other tax or levy on the product, which you may make from the date the change takes effect by telling us as soon as possible.
4.4 If a Product File, DrinksBox or a system-to-system integration shows an incorrect price, the correct Key Account Price applies and the Key Account's invoice is corrected. You must tell us promptly if you notice any error affecting your products.
4.5 Clauses 8.4, 10 and 11 of the Supplier Terms (promotional pricing, Promotions and loyalty programme) do not apply to Key Account Sales unless we agree otherwise.
5. COMMISSION, DELIVERY RECHARGE AND PAYMENT
5.1 For each Key Account Sale, we will pay you under clause 14 of the Supplier Terms as if the Key Account had paid the Key Account Price, less our commission on the Key Account Price.
5.2 Our commission and your delivery recharge on Key Account Sales are at the rates in your Commercial Terms Agreement, unless we agree different rates with you in writing. We may change those rates for Key Account Sales by giving you at least 30 days' written notice.
5.3 Key Accounts pay us on the payment terms we agree with them, which may include credit. We will pay you for each Key Account Sale within 30 days of the end of the month in which the products were delivered, subject to clause 5.4.
5.4 We do not guarantee payment by any Key Account. If a Key Account does not pay for a Key Account Sale within 30 days after its due date, you must repay us the amount we paid you for it, and we may deduct it from any sums due to you. We will continue to pursue the Key Account on your behalf, and you authorise us to bring proceedings in our own name or yours for that purpose. We will pay you any amount we recover, less our reasonable recovery costs. Any interest paid by a Key Account on late payment belongs to us.
5.5 Your Self-Billing Agreement applies to Key Account Sales. We will issue VAT invoices to Key Accounts in our own name and self-billed invoices to you for the deemed sale.
6. KEY ACCOUNTS AND END CUSTOMERS
6.1 Key Accounts (including their premises and any head office that chooses their range) and End Customers are customers you came into contact with through DrinksBox for the purposes of clauses 5.2 and 5.3 of the Supplier Terms. This does not apply to products you were already supplying directly to a Key Account before it became a Key Account.
6.2 You must not contact any End Customer, or use any End Customer information (including delivery details you see through the Approved Warehouse), except to deal with a product recall or safety issue or as we agree in writing.
6.3 You may agree advertising, promotional or similar support directly with a Key Account. That arrangement is solely between you and the Key Account.
7. PRODUCT DATA AND MARKETING MATERIALS
7.1 The licence in clause 17.3 of the Supplier Terms extends to the use of your materials (including product data, photography, logos and advertising copy) to market and sell your products to and through Key Accounts, including on Key Accounts' own platforms, menus and other channels and through their service providers, such as ePOS system providers. You permit us to sub-license your materials to Key Accounts for that purpose.
7.2 We will require Key Accounts to use your materials unaltered, in line with any brand guidelines you give us, and to stop using them when their Key Account Agreement ends. We are not liable for any Key Account's use of your materials.
7.3 If anyone claims that our or a Key Account's use of your materials under this clause 7 infringes their rights or is inaccurate, clauses 24.7 and 24.8 of the Supplier Terms apply as if the materials had been distributed through our systems.
7.4 Where a Key Account orders on DrinksBox or through a system-to-system integration, the product information shown to it is taken from your listings on DrinksBox, and the Supplier Terms apply to that information as they apply to your listings.
8. PRODUCT QUALITY, CLAIMS AND RECALLS
8.1 Clauses 7.4 to 7.7, 24.7, 24.8 and 25 of the Supplier Terms apply to Key Account Sales, including where your products have been resold to End Customers. Your warranty in clause 7.5 of the Supplier Terms applies on delivery to the address in the Key Account's order.
8.2 We will pass on to you any claim a Key Account makes about your products, and clauses 12.6 to 12.8 of the Supplier Terms apply to it.
8.3 To help you with a recall, we will give you the End Customer delivery details we hold for your affected products, for that purpose only.
9. LIABILITY
9.1 Clause 24 of the Supplier Terms applies to our liability under this Supplement. We are not liable for any act or omission of any Key Account or End Customer.
10. CHANGES AND ENDING THIS SUPPLEMENT
10.1 Clause 27 of the Supplier Terms applies to changes to this Supplement.
10.2 You may end this Supplement on at least 60 days' written notice. We may end it at any time by written notice, and will use our best efforts to give you 14 days' notice. It ends automatically if your agreement under the Supplier Terms ends. Ending this Supplement does not otherwise affect the Supplier Terms.
10.3 This Supplement continues to apply to Key Account Sales concluded before it ends, including our right to collect payment and your obligations in relation to those sales.