Platform Terms of Use

Last updated: 11/05/2026

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE PLATFORM

These terms tell you the rules for using our Platform, which comprises our website, www.drinksbox.com including any sub-domains, the DrinksBox mobile application available on iOS and Android devices via the Apple App Store and Google Play Store, and any related services (together, the "Platform"). These terms govern your access to and use of the Platform. Your purchase or sale of products through the Platform is governed separately by our Buyer Terms or Supplier Terms (as applicable), as referred to below.

1. Who we are and how to contact us

1.1 The Platform is operated by DrinksBox Limited ("DrinksBox", "we", "us" or "our"). We are registered in England and Wales under company number 16420125 and our registered office is Suite 5, Fulham Business Exchange, The Boulevard, Imperial Wharf, London, SW6 2TL. Our VAT number is 515 1807 11.

1.2 To contact us, please email support@drinksbox.com or telephone our customer service line on 0800 107 5970.

2. By using the Platform you accept these terms

2.1 By using the Platform, you confirm that you accept these terms and that you agree to comply with them.

2.2 If you do not agree to these terms, you must not use the Platform.

2.3 We recommend that you keep a copy of these terms for future reference.

2.4 You are also responsible for ensuring that all persons who access the Platform through your internet connection are aware of these terms and any other applicable terms referred to above, and that they comply with them.

3. The Platform is only for business users

The Platform is intended for business users only. If you are a consumer you should not use the Platform.

4. There are other terms that may apply to you

These terms refer to the following additional terms, which also apply to your use of the Platform:

• Our Privacy Policy, which explains how we collect, use and store your personal data.
• Our Cookie Policy, which sets out information about the cookies on the Platform.
• Our Acceptable Use Policy (set out at the end of these terms), which sets out the permitted and prohibited uses of the Platform.

If you purchase or sell products through the Platform, our Buyer Terms or Supplier Terms (as applicable) will apply. The Platform does not allow sales to or from consumers. If there is any inconsistency between these terms and the Buyer Terms or Supplier Terms, the Buyer Terms or Supplier Terms (as applicable) shall take priority.

5. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use the Platform, please check these terms to ensure you understand the terms that apply at that time.

6. We may make changes to the Platform

We may update and change the Platform from time to time to reflect changes to the products and services offered through our Platform, our users' needs and our business priorities.

7. We may suspend or withdraw the Platform

7.1 The Platform is made available free of charge. This does not affect any charges payable for products or services purchased or subscribed for through the Platform.

7.2 We do not guarantee that the Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

8. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these terms. You may not transfer your rights or obligations under these terms to anyone else without our prior written consent.

9. The Platform is for users in the UK

The Platform is directed to people residing in the United Kingdom. We do not represent that content available on or through the Platform is appropriate for use or available in other locations.

10. You must keep your account details safe

10.1 If you choose, or you are provided with, a username, password or any other credentials as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

10.2 We have the right to disable any username, password or other credentials, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

10.3 If you have any grounds to believe that your credentials have been compromised or are known to anyone other than you, you must promptly notify us at support@drinksbox.com.

11. How you may use material on the Platform

11.1 We are the owner or the licensee of all intellectual property rights in the Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

11.2 You may print off one copy, and may download extracts, of any page(s) from the Platform for your internal business use and you may draw the attention of others within your organisation to content posted on the Platform.

11.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

11.4 Our status (and that of any identified contributors) as the authors of content on the Platform must always be acknowledged (except where the content is user-generated).

11.5 You must not use any part of the content on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

11.6 If you print off, copy, download, share or repost any part of the Platform in breach of these terms, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms).

12. No text or data mining, or web scraping

12.1 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Platform or any services provided via, or in relation to, the Platform for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

1. any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Platform or any data, content, information or services accessed via the same; or
2. any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

12.2 The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Copyright in the Digital Single Market Directive (EU) 2019/790.

12.3 You shall not use, and we do not consent to the use of, the Platform, or any data published by, or contained in, or accessible via, the Platform or any services provided via, or in relation to, the Platform for the purposes of developing, training, fine-tuning or validating any AI system or model.

12.4 This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

13. Rules about linking to the Platform

13.1 You may link to the Platform, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

13.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

13.3 The Platform must not be framed on any other website or application.

13.4 We reserve the right to withdraw linking permission without notice.

13.5 If you wish to link to or make any use of content on the Platform other than that set out above, please contact support@drinksbox.com.

14. Uploading content to the Platform

14.1 Whenever you make use of a feature that allows you to create content directly on the Platform, upload or share content to the Platform, or to make contact with other users of the Platform, you must comply with the standards set out in our Acceptable Use Policy.

14.2 You warrant that any such contribution complies with our Acceptable Use Policy, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

14.3 We will consider any content you upload to the Platform to be non-confidential. You own your content and the intellectual property rights in it, but you grant us and other users of the Platform a limited licence to use, store and copy that content and to distribute and make it available to others. The rights you license to us are described in clause 15.

14.4 We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to the Platform violates their intellectual property rights or their right to privacy.

14.5 We have the right to remove any posting you make on the Platform if, in our opinion, your post does not comply with our Acceptable Use Policy.

14.6 If you wish to contact us in relation to content you have uploaded to the Platform and that we have taken down, please contact support@drinksbox.com.

15. Rights you are giving us to use material you upload

When you upload or post content to the Platform, you grant us the following rights to use that content:

• A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the Platform and across different media including to promote the Platform or the service for such period as we determine in our absolute discretion.
• A worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of the Platform.

16. User-generated content is not approved by us

The Platform may include information and materials uploaded by other users (including suppliers and buyers). This information and these materials have not been verified or approved by us. The views expressed by other users on the Platform do not represent our views or values.

17. Do not rely on information on the Platform

17.1 The content on the Platform is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Platform.

17.2 Although we make reasonable efforts to update the information on the Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on the Platform is accurate, complete or up to date.

18. We are not responsible for websites we link to

18.1 Where the Platform contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

18.2 We have no control over the contents of those websites or resources, and we accept no responsibility for any loss or damage that may arise from your use of them.

19. We are not responsible for viruses

19.1 We do not guarantee that the Platform will be secure or free from bugs or viruses.

19.2 You are responsible for configuring your information technology, computer programs and systems to access the Platform. You should use your own virus protection software.

20. You must not introduce viruses

You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with the Platform or any part of it. You must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform or any other equipment or network connected with the Platform. You must not interfere with, damage or disrupt any software used in the provision of the Platform or any equipment or network or software owned or used by any third party on which the Platform relies in any way. You must not attack the Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.

21. Our responsibility for loss or damage suffered by you

21.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

21.2 We exclude all implied conditions, warranties, representations or other terms that may apply to the Platform or any content on it.

21.3 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

1. use of, or inability to use, the Platform; or
2. use of or reliance on any content displayed on the Platform.

21.4 In particular, we will not be liable for:

1. loss of profits, sales, business, or revenue;
2. business interruption;
3. loss of anticipated savings;
4. loss of business opportunity, goodwill or reputation; or
5. any indirect or consequential loss or damage.

22. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

23. Which country's laws apply to a dispute

These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and you and we each irrevocably agree to submit all disputes arising out of or in connection with these terms to the exclusive jurisdiction of the English courts.

Schedule 1 -- Acceptable Use Policy

24. Permitted Use

You may only use the Platform for lawful business purposes in accordance with these terms. You must ensure that all activities conducted through your account comply with applicable laws and regulations.

25. Prohibited Activities

You must not:

• Use the Platform for any unlawful, fraudulent, or unauthorised purpose
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorised access to our systems, servers, or networks
• Interfere with or disrupt the Platform or servers connected to it
• Access or use the Platform to build, develop or operate any product or service which competes with the Platform
• Use the Platform to identify, contact or transact with other users for the purpose of avoiding fees or commissions payable to us, or to facilitate any transaction outside the Platform that would otherwise be conducted through it
• Impersonate any person or entity, or misrepresent your affiliation with any organisation
• Harvest, collect, scrape or aggregate information about other users for any purpose other than your legitimate use of the Platform as a buyer or supplier
• Use the Platform to send unsolicited commercial communications
• Infringe any intellectual property rights or other proprietary rights
• Upload or transmit any content that is unlawful, defamatory, obscene, or offensive
• Engage in any activity that could damage, disable, or impair the Platform's functionality

26. Enforcement

We reserve the right to suspend or terminate your access to the Platform immediately if you breach this Acceptable Use Policy. We may also report any suspected illegal activity to relevant law enforcement authorities.

27. Monitoring

We reserve the right to monitor use of the Platform to ensure compliance with this Acceptable Use Policy, though we are under no obligation to do so. Any personal data processed in the course of such monitoring will be handled in accordance with our Privacy Policy.